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Sr. Coordinator, Bank Operations KYC

April 29, 2026

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)Sr. Coordinator, Bank Operations KYCSummary: The Consumer Know your Customer (KYC) team is responsible for ensuring that the Retail Bank meets Anti-Money Laundering (AML) rules as dictated by regulations. Associates will have knowledge of AML and KYC programs, regulations, standards and compliance requirements and apply them to new and existing clients. Work Setup: Work From Home (WFH). Candidates must be amenable to a night shift schedule. General Responsibilities: <ul><li>Determine KYC requirements for customers based on type of structure and relationship</li><li>Analyze, interpret and verify Customer Information Program (CIP) data for customers from documentary and non-documentary sources</li><li>Review and complete Customer Information refresh requests from AML team</li><li>Engage bankers and customers to obtain missing and/or account activity information </li><li>Research external systems to capture customer information to facilitate customer contact as well as providing the ability to update our system of records</li><li>Exhibit strong communication skills, problems solving, attention to detail with regards to interaction with our customers</li><li>Collaborate within the team and across teams as part of process improvements and initiatives, as applicable</li><li>May be assigned / rotated across related sub-functions, performs other job related duties from time to time</li></ul> Basic Qualifications: <ul><li>Two (2) years college level education or equivalent work experience</li><li>At least two (2) years experience in a call center environment or any equivalent work experience</li><li>At least one (1) year of experience using Microsoft Office or Google Suite</li><li>Strong communication and problem solving skills</li></ul> Preferred Qualifications: <ul><li>At least 1 year of customer service or banking experience</li></ul>No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="mailto:RecruitingAccommodation@capitalone.com" target="_blank" rel="noopener noreferrer">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="mailto:Careers@capitalone.com" target="_blank" rel="noopener noreferrer">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...