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Solutions Subject Matter Expert (SME) - MHS GENESIS

June 2, 2026

Seneca Global Services, LLC is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings’ federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit <a href="https://senecanationgroup.com/">the website</a> and follow us on <a href="https://www.linkedin.com/company/seneca-holdings-llc/">LinkedIn</a>. At Seneca, our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles at Seneca Holdings is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. Seneca Global Services, LLC is seeking a Solutions Subject Matter Expert (SME) - MHS GENESIS to work with our United States Coast Guard (USCG) client in a remote capacity. The objective of this work is to provide SME expertise in support of the USCG MHS GENESIS electronic healthcare record (EHR) system deployment effort. Responsibilities include, but are not limited to: <ul> <li>Provide MHS GENESIS subject matter expertise support for one or more of the following MHS GENESIS solution suite components: <ul> <li>RevX / RevCycle</li> <li>Dentrix</li> <li>PowerChart</li> <li>PharmNet</li> <li>PathNet</li> </ul> </li> <li>Provide advanced Peer-to-Peer engagement with DoD Solution Owners and VA Solution Experts in support of review, endorsement, and/or validation of: <ul> <li>DHA changes to the system on behalf of the Coast Guard.</li> <li>Coast Guard changes submitted to SaAB and Joint CCB on behalf of the Coast Guard.</li> </ul> </li> <li>Provide the customer with final tier of escalation above local Super User, Sustainment Trainer, and Ticket Liaison support for governance-related issues prior to engagement and escalation to DHA.</li> <li>Support translation and development of the customer’s specific policy instructions, manuals, and directives related to Coast Guard use of the MHS GENESIS system.</li> <li>Assist with research into assigned solution suite knowledge areas and development of briefs and solution recommendations for CRB and CCB presentations.</li> <li>Conduct recurring (weekly, monthly, etc.) meetings with SMEs and attend DHA meetings in assigned MHS GENESIS solution suite knowledge areas.</li> <li>Create tickets for issues within assigned solution suite knowledge areas and work with IT, SMEs, and end users to resolve.</li> </ul> Basic Qualifications: <ul> <li>Experience must show strong analytical skills, with the ability to translate analysis into recommendations.</li> <li>Must have five (5) – ten (10) years of related professional experience in: <ul> <li>Providing guidance to implement and sustain healthcare improvements required.</li> <li>Offering expertise to support and improve efficiency and effectiveness in a large-scale Integrated Health System.</li> <li>Supporting a federal government health-related program (preferred).</li> </ul> </li> <li>Bachelor’s Degree in Healthcare or related discipline required or equivalent combination of education and experience.</li> </ul> Desired Skills: <ul> <li>Graduate degree preferred: MBA, MHA or other healthcare related discipline.</li> </ul><div class="content-conclusion"> Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply. </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...