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Solution Architect

May 27, 2026

Responsible for managing changes across an entire solution and/or has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production for existing large clients and new logos. For Implementations: • Ensures individualized solution incorporates clients’ and Acxiom’s overall business strategy and technical vision. • Engages in all solution communications with client and engage in its progress throughout the implementation phase. • Has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production. For existing clients: • Activities are focused on client consulting for proposed changes, process improvements, issues or research of client data inquiries. • An associate in this role is functioning independently as the technical Subject Matter Expert in at least two components but has working knowledge of all solution components. • They are expected to provide solution consulting for the client and create and maintain a solution roadmap for future enhancements.<div></div><div><div><div><div><div><div><div><div><div>Responsible for managing changes across an entire solution and/or has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production for existing large clients and new logos. For Implementations:<ul><li>Ensures individualized solution incorporates clients’ and Acxiom’s overall business strategy and technical vision.</li><li>Engages in all solution communications with client and engage in its progress throughout the implementation phase.</li><li>Has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production.</li></ul>For existing clients:<ul><li>Activities are focused on client consulting for proposed changes, process improvements, issues or research of client data inquiries.</li><li>An associate in this role is functioning independently as the technical Subject Matter Expert in at least two components but has working knowledge of all solution components.</li><li>They are expected to provide solution consulting for the client and create and maintain a solution roadmap for future enhancements.</li></ul>DUTIES AND RESPONSIBILITIES<h2></h2><h3>Solution Delivery & Design</h3><ul><li>Lead and support projects for existing Acxiom clients and new logo customers, including ongoing solution consulting and enhancement management</li><li>Design and implement scalable Acxiom solutions aligned to client objectives and Acxiom’s overall solution vision</li><li>Translate business requirements into high-quality solution designs that meet functional, technical, and operational needs</li><li>Gather stakeholder requirements and convert them into process flows and actionable solution plans</li><li>Evaluate solution approaches based on cost, compatibility, usability, and scalability</li></ul><h3>Solution Architecture & Ownership</h3><ul><li>Own the accuracy, quality, integrity, and long-term sustainability of client solution architecture</li><li>Develop, maintain, and evolve client solution roadmaps, incorporating technical direction and standard Acxiom components</li><li>Ensure solutions consistently meet performance expectations and service level agreements (SLAs)</li></ul><h3>Client Engagement & Communication</h3><ul><li>Partner with clients using a consultative approach to guide solution strategy and execution</li><li>Communicate effectively with mid- to senior-level stakeholders, tailoring messaging to technical and non-technical audiences</li><li>Translate complex technical concepts into clear business value and outcomes</li><li>Anticipate obstacles and proactively recommend solutions that balance client needs, feasibility, scalability, and business objectives</li></ul><h3>Technical Leadership & Execution</h3><ul><li>Provide technical leadership across implementations, enhancements, modifications, and issue resolution efforts</li><li>Lead design creation, requirements elicitation, and planning with limited guidance from senior architects</li><li>Operate as a fully functional, self-directed contributor across projects and major change initiatives</li><li>Collaborate with cross-functional teams to drive process improvements, research, and solution optimization</li></ul><h3>Support & Issue Management</h3><ul><li>Provide Tier 3 technical support, including researching and resolving complex solution issues</li><li>Monitor project and enhancement progress to identify risks, challenges, and optimization opportunities</li></ul><h3>Process Improvement & Standards</h3><ul><li>Apply and promote adherence to Acxiom standards, methodologies, and best practices</li><li>Identify and drive process improvements that enhance efficiency, profitability, and client value</li><li>Maintain deep knowledge of Acxiom Delivery Methodology, including design, project management, and change management</li></ul><h3>Organizational & Product Knowledge</h3><ul><li>Develop expertise in Acxiom’s organizational structure, tools, Delivery Methodology, and Solution Center Framework</li><li>Maintain knowledge of Acxiom products, services, and industry trends to align client needs with available solutions</li><li>Share best practices, case studies, and lessons learned across teams</li><li>Provide feedback to product and business teams to enhance offerings and meet evolving client needs</li></ul><h3>Leadership & Collaboration</h3><ul><li>Demonstrate leadership within implementations and major projects</li><li>Provide guidance and mentorship to team members involved in solution delivery</li><li>Partner with account management and internal teams to communicate solution value and drive client success</li></ul><h3>Pre-Sales Support</h3><ul><li>Contribute to pre-sales efforts including solution scoping, estimation, and feasibility assessments</li></ul>SUPERVISORY RESPONSIBILITIESThis position does not have direct reports but may mentor less experienced associates in the role. QUALIFICATIONSRequired <ul><li>Minimum 2 years experience in technical roles and/or architect roles</li><li>Minimum 2 years experience with database marketing, direct marketing or interactive marketing environments</li><li>Minimum 2 years experience working in an external client facing environment</li><li>Minimum 2 years experience with change management procedures</li></ul>Preferred<ul><li>Minimum 4 years of Acxiom experience</li></ul></div></div></div></div></div></div></div></div></div>Primary Location City/State:Homebased - Conway, ArkansasAdditional Locations (if applicable):ConwayAcxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice <a href="https:////www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf" target="_blank" rel="noopener noreferrer">here</a>.Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact <a href="mailto:recruit@acxiom.com" target="_blank" rel="noopener noreferrer">recruit@acxiom.com</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...