Responsable aux opérations clients (ROC)

Company Description

Wepoint is the architect of major transformations for businesses and public sector organisations. We support our clients from strategy through technological implementation, always striving to think beyond the obvious and to act within the framework of Economic, Social, Environmental, and Technological Responsibility (RESET). Our goal is to create new ways of working, new economic models, and smarter environments.

With nearly 20 years of experience, we employ 3,500 professionals across Europe, Tunisia, North America and the Asia‑Pacific region.

Responsable aux opérations clients (ROC) – équipe finance

Responsibilities
  • Créer et maintenir les fiches client;
  • Créer les projets dans Workday;
  • Collaborer avec le directeur de projet pour assurer le bon montage du projet (au besoin, affecter les resources, ouvrir les lignes de CRA, valider les dates de début et de fin, etc.);
  • Supporter les collaborateurs opérationnels et commerciaux dans la transmission des données de Salesforce CPQ vers Workday;
  • Valider l'exhaustivité des temps et relancer les temps manquants pour la facturation – pour les pigistes, en collaboration avec la comptabilité;
  • Créer les contrats clients dans Workday;
  • Au besoin, affecter les taux coûtants et vendants des pigistes aux projets;
  • Effectuer toutes les activités de facturation;
  • Effectuer les activités de suivi des comptes clients et de recouvrement;
  • Réconcilier de façon quantitative et qualitative les encours mensuellement;
  • Assurer l'exhaustivité de la documentation client en lien avec le projet (PO, contrat, SOW approuvé, ainsi que bien archivé).
Qualifications
  • Baccalauréat ou DEC technique en commerce ou comptabilité;
  • 2 à 5 années d'expérience dans un rôle similaire;
  • Expérience avec Salesforce et/ou Workday est un atout très appréciable;
  • Connaissance de l'industrie des services;
  • Excellente communication en français et en anglais. L'anglais est requis car le poste demande de communiquer avec des clients situés à l'extérieur du Québec.
Seuls les candidats légalement autorisés à travailler pour tout employeur au Canada seront considérés.

Wepoint Benefits

  • Minimum de 3 semaines de congés à partir de la première année;
  • Assurance groupe complète avec une contribution généreuse de l'employeur;
  • Contribution de l'employeur à un RRSP groupe;
  • Flexibilité de travail à distance complète : hybride, remote ou sur site;
  • Un bureau accueillant, lumineux et convivial offrant des fruits frais, du café, des boissons, des repas occasionnels, etc.;
  • Budget annuel d'équipement informatique;
  • Un environnement de travail équilibré avec des horaires flexibles;
  • Développement de carrière : formation et certifications, apprentissage en ligne ou en présentiel, Wepoint Academy, etc.;
  • Une communauté internationale d’experts prête à partager ses connaissances;
  • Une culture d’entreprise axée sur les besoins des individus et leur appartenance à une communauté forte.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...