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Responsable aux opérations clients (ROC)
Company Description
Wepoint is the architect of major transformations for businesses and public sector organisations. We support our clients from strategy through technological implementation, always striving to think beyond the obvious and to act within the framework of Economic, Social, Environmental, and Technological Responsibility (RESET). Our goal is to create new ways of working, new economic models, and smarter environments.
With nearly 20 years of experience, we employ 3,500 professionals across Europe, Tunisia, North America and the Asia‑Pacific region.
Responsable aux opérations clients (ROC) – équipe finance
Responsibilities- Créer et maintenir les fiches client;
- Créer les projets dans Workday;
- Collaborer avec le directeur de projet pour assurer le bon montage du projet (au besoin, affecter les resources, ouvrir les lignes de CRA, valider les dates de début et de fin, etc.);
- Supporter les collaborateurs opérationnels et commerciaux dans la transmission des données de Salesforce CPQ vers Workday;
- Valider l'exhaustivité des temps et relancer les temps manquants pour la facturation – pour les pigistes, en collaboration avec la comptabilité;
- Créer les contrats clients dans Workday;
- Au besoin, affecter les taux coûtants et vendants des pigistes aux projets;
- Effectuer toutes les activités de facturation;
- Effectuer les activités de suivi des comptes clients et de recouvrement;
- Réconcilier de façon quantitative et qualitative les encours mensuellement;
- Assurer l'exhaustivité de la documentation client en lien avec le projet (PO, contrat, SOW approuvé, ainsi que bien archivé).
- Baccalauréat ou DEC technique en commerce ou comptabilité;
- 2 à 5 années d'expérience dans un rôle similaire;
- Expérience avec Salesforce et/ou Workday est un atout très appréciable;
- Connaissance de l'industrie des services;
- Excellente communication en français et en anglais. L'anglais est requis car le poste demande de communiquer avec des clients situés à l'extérieur du Québec.
Wepoint Benefits
- Minimum de 3 semaines de congés à partir de la première année;
- Assurance groupe complète avec une contribution généreuse de l'employeur;
- Contribution de l'employeur à un RRSP groupe;
- Flexibilité de travail à distance complète : hybride, remote ou sur site;
- Un bureau accueillant, lumineux et convivial offrant des fruits frais, du café, des boissons, des repas occasionnels, etc.;
- Budget annuel d'équipement informatique;
- Un environnement de travail équilibré avec des horaires flexibles;
- Développement de carrière : formation et certifications, apprentissage en ligne ou en présentiel, Wepoint Academy, etc.;
- Une communauté internationale d’experts prête à partager ses connaissances;
- Une culture d’entreprise axée sur les besoins des individus et leur appartenance à une communauté forte.