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Resource Delivery Executive

June 24, 2026

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Resource Delivery Executive

At British Airways, keeping our operation running smoothly depends on how well our plans are delivered in real time. Within our Operations Planning directorate, we turn workforce plans into day-to-day operational success.

As a Resource Delivery Executive, you’ll play a key role in this - deploying resources, supporting frontline teams and responding to live challenges to help keep the operation running safely and efficiently.

This role sits within the Resource Delivery team, reporting to a Resource Delivery Manager, and focuses on real-time deployment and operational support.

Planning or Delivery – what’s the difference?

We have opportunities across both Resource Planning and Resource Delivery, and we’ve outlined the key differences below to help you decide which role best suits you.

Resource Planning is about building the plan - using data to forecast demand, create rosters and make sure everything is in place ahead of time.
Resource Delivery is about running the plan - deploying people in real time, handling live issues and keeping the operation moving smoothly on the day.

Work Pattern: This role operates on a 7-day roster with early, day, and late shifts. Working hours may range between 04:30 and 21:00, including weekend coverage. Shift-based roles attract additional shift allowance. Shift-based roles offer an additional shift allowance.

What you’ll do:

Review resource requirements for your area, considering skills, shift times and resource availability to ensure optimal coverage
Support the delivery of a robust flying schedule for both the workforce and customers
Handle on-the-day queries from the frontline workforce, providing timely support and resolution
Collaborate with Resource Allocation teams to respond quickly to operational challenges
Identify and help manage any resourcing risks affecting the operation
Work with stakeholders to achieve the best possible outcomes during on-the-day events
Work in a rostered shift pattern at Waterside, our corporate head office located near Heathrow Terminal 5

What you’ll bring to British Airways:

A proactive and solutions-focused mindset, with the ability to adapt in a fast-paced operational environment
Strong attention to detail and a commitment to delivering accurate, high-quality outputs
A collaborative approach, with the ability to build effective relationships across multiple teams and stakeholders
Confidence using digital tools, systems and emerging technologies (including AI) to support data analysis, improve efficiency and enhance decision-making
Excellent communication skills, with the ability to handle frontline queries professionally and effectively
Resilience and flexibility, with a positive, can-do attitude and a focus on supporting colleagues and customers

Your experience:

Strong verbal and written communication skills with the ability to handle frontline queries effectively – Essential
Experience in an operational, planning or administrative environment with strong attention to detail – Essential
Emotionally resilient and comfortable working in a dynamic, fast-changing, 24/7 environment – Essential
Strong organisational skills with the ability to prioritise under pressure – Essential
Personable and approachable, with the ability to support colleagues and share best practice - Desirable

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...