[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. WSI World is a global digital marketing franchise that supports consultants worldwide with high-quality digital marketing solutions. They are seeking a Client Success & Growth Manager to help marketing consultants win new business, grow client accounts, and strengthen long-term relationships through collaboration and strategic support.

Responsibilities

  • Support consultants in closing new business (discovery, proposals, and pricing conversations)
  • Help shape how marketing services are positioned and communicated to clients
  • Identify opportunities to grow client accounts through upselling and cross-selling
  • Act as a sounding board for consultants on client challenges and opportunities
  • Build strong relationships and become a trusted day-to-day partner
  • Re-engage inactive consultants and drive stronger participation across the network
  • Collaborate with internal teams to ensure alignment and smooth execution
  • Gather insights and feedback to improve services, processes, and offerings

Skills

  • 1–4 years in digital marketing, agency, client success, or account management
  • Strong communicator who is confident in client-facing and sales conversations
  • Commercially aware — you understand how businesses grow and how marketing supports that growth
  • Confident in digital marketing fundamentals (SEO, paid media, websites, etc.)
  • Proactive, organized, and comfortable taking ownership
  • Skilled at building trust and working with a range of personalities
  • Curious and eager to learn, with a desire to grow into a more strategic role
  • Ideally have experience in an agency or working with marketing clients
  • Comfortable learning and growing using AI tools and agents
  • Agency experience or direct exposure to marketing services is a strong asset
  • High-potential candidates with strong communication and commercial instincts will be considered

Company Overview

  • WSI is a global digital marketing and AI consulting network with 30 years of experience helping businesses grow and adapt. It was founded in 1995, and is headquartered in Etobicoke, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.wsicorporate.com.

 

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