[Remote] Customer Service Representative-Fitness (Remote - $15/hr)

Note: The job is a remote job and is open to candidates in USA. American Specialty Health is seeking a Customer Service Representative-Fitness to join their Customer Service-Fitness department. This role involves providing customer service to members seeking or utilizing ASH's Fitness programs, primarily through handling incoming calls and addressing member inquiries.

Responsibilities

  • Receives and responds to telephone calls from members, fitness clubs and health plans
  • Demonstrates knowledge and understanding of all ASH Fitness products and programs
  • Answers incoming calls on the ASH telephone system in a professional, accurate, timely, and courteous manner
  • Ascertains the nature of the call and records information in the appropriate system
  • Provides answers to member questions by following standard policies and procedures
  • Coordinates collection of necessary information, including member co-pays or payments when necessary
  • Forwards documentation to Research Team for follow up if issue requires additional action
  • Researches unique questions using all available resources
  • Refers difficult issues to Supervisor for appropriate answers
  • Handles all issues requiring additional action within the necessary timeframes
  • Manages time to ensure calls are answered within required timeframes and appropriate follow up is conducted in a timely manner
  • Attends and participates in meetings to discuss issues and foster teamwork among department personnel
  • Responds to requests from other ASH department personnel, contacting clubs and members as required
  • Performs other duties as assigned
  • Complies with all policies and standards

Skills

  • High School Diploma or GED certificate required
  • 1 year experience performing customer service duties required
  • Basic experience using Microsoft Office required
  • Inbound call center experience preferred
  • Experience in healthcare preferred

Company Overview

  • American Specialty Health Incorporated (ASH) is one of the nation’s premier independent and privately-owned specialty health organizations offering technology-enabled services for benefits management, including clinical programs for musculoskeletal health, fitness programs, and well-being solutions for health plans, employers, associations, and others. It was founded in 1987, and is headquartered in Carmel, Indiana, USA, with a workforce of 1001-5000 employees. Its website is https://www.ashcompanies.com.

 

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