[Remote] Associate, Customer Experience- Data & Strategy

Note: The job is a remote job and is open to candidates in USA. DoorDash is a technology and logistics company focused on empowering local economies. The Associate, Customer Experience on the ACE team will apply data science and AI to uncover systemic drivers of executive escalations and support friction, translating complex datasets into actionable insights to improve customer experience.


Responsibilities

  • Deploy AI-driven solutions to identify systemic support gaps and convert unstructured case data into actionable taxonomies
  • Own the development of scalable case classification models that improve visibility into root causes and reduce noise in escalation channels
  • Translate complex datasets into executive-ready insights that influence product, policy, and operational decisions
  • Partner cross-functionally with Product, Engineering, and Operations to close upstream gaps and prevent repeat issues at scale
  • Operate at the intersection of data science and business strategy, using analytics to drive measurable customer and operational outcomes

Skills

  • You bring a strong foundation in data science, statistics, or a related quantitative field, and can translate theory into practical business applications
  • You are fluent in SQL and Python, and have experience working with large, messy datasets to extract structured, decision-ready insights
  • You think in systems, not symptoms, and can deconstruct complex support issues into clear, root cause categories
  • You are comfortable building and deploying machine learning or AI-driven models that drive measurable operational impact
  • You communicate complex analyses clearly and concisely, tailoring insights for both technical and executive audiences
  • You operate with a bias for action, moving from analysis to recommendation to implementation without overengineering
  • You are detail-oriented, intellectually curious, and motivated by improving customer experience through scalable, data-driven solutions
  • You thrive in cross-functional environments and can influence stakeholders using evidence, logic, and structured thinking

Benefits

  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • Wellness benefits
  • Commuter benefits match
  • Paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
  • Medical, dental, and vision benefits
  • 11 paid holidays
  • Disability and basic life insurance
  • Family-forming assistance
  • Mental health program

Company Overview

  • DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.doordash.com.

  • Company H1B Sponsorship

  • DoorDash has a track record of offering H1B sponsorships, with 70 in 2026, 530 in 2025, 510 in 2024, 413 in 2023, 612 in 2022, 439 in 2021, 126 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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