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Operational Excellence Manager – Europe

May 26, 2026

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: <a class="postings-link" style="font-size: 16px" href="http://www.wearespreetail.com/">www.spreetail.com</a>. About the Role: Spreetail is seeking an Operational Excellence Manager to drive process standardization and continuous improvement across our growing European network (including sites in the UK, Germany, Italy, France, and upcoming in Spain). In this dynamic, multi-site role, you will be the ultimate owner of our warehouse standard operating procedures (SOPs), ensuring every facility operates to a consistent, optimized standard. If you have deep hands-on warehouse knowledge, a passion for Lean methodologies, and the ability to turn data-driven insights into tangible cost savings and service improvements, we want you to help shape the future of our EU operations. How you will achieve success in this role:<div> <ul> <li> Develop, document, and maintain a comprehensive library of Spreetail EU Standard Operating Procedures (SOPs) covering all core warehouse workflows, including inbound, outbound, returns, and inventory management. </li> <li> Conduct regular, structured audits at each FC site to assess SOP compliance, producing detailed findings reports and actionable follow-up plans to ensure processes are actively embedded. </li> <li> Lead continuous improvement and cost-optimization initiatives across the EU network using structured methodologies (Kaizen, 5S, Lean) to drive labor efficiency, space utilization, and process waste reduction. </li> <li> Own the design and governance of inventory control and quality assurance (ICQA) programs, including cycle counts, wall-to-wall counts, and deep-dive investigations into inventory discrepancies. </li> <li> Define, audit, and report on a robust KPI framework for operational performance across all EU sites, supporting local managers with root cause analysis and targeted improvement plans. </li> <li> Collaborate cross-functionally with 3PL partners, Technology, and Transportation teams to align processes, deploy system enhancements (Linnworks), and support new facility launches. </li> <li> Develop training materials and conduct on-site process training sessions during SOP rollouts to build capability among FC Managers, 3PL supervisors, and warehouse operatives. </li> </ul> </div> What experiences will help you in this role:<ul> <li> 5+ years of hands-on experience in warehouse operations, fulfilment, or supply chain, preferably within a 3PL, multi-site, or cross-country distribution center environment. </li> <li> Demonstrated expertise in process design, SOP writing, and operational auditing, with a clear ability to write practical, structured instructions accessible to warehouse-floor teams. </li> <li> Proven track record delivering continuous improvement initiatives using structured methodologies like Lean, Kaizen, or 5S (Six Sigma Green Belt or equivalent process improvement certification preferred). </li> <li> Deep understanding of core warehouse operations (inbound, outbound, returns, VAS) and comprehensive experience managing inventory control and cycle counting programs. </li> <li> Proficiency in WMS platforms (Linnworks highly desirable) coupled with a strong analytical mindset to leverage operational data, build dashboards, and translate data into actionable insights. </li> <li> Highly organized with exceptional communication and influencing skills, capable of driving change across external partners and central stakeholders without direct line authority. </li> <li> Fluency in English is required; German is a strong advantage for the Germany-based option, and additional European languages are a plus. </li> </ul> In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply! Not the role for you? Check out additional opportunities to join our team on our job board and sign up for our Talent Community Newsletter for exclusive insights into future openings. Equal Opportunity Employer At Spreetail, we are relentless in our pursuit of equity and equality, we embrace cultural differences that raise our bar, we pursue the challenges within ourselves to make Spreetail better, and we humbly acknowledge our duty to build and foster an inclusive workplace where all may succeed. Spreetail is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Please be aware of scammers. Spreetail will only contact you through Lever or the <a href="http://spreetail.com">spreetail.com</a> domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to <a href="mailto:careers@spreetail.com">careers@spreetail.com</a> directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent. #LI-Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...