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Office Manager / Director of Patient Experience

May 30, 2026

ABOUT EVOLV_

EVOLV_ Chiropractic & Restorative Health is a leading clinic specializing in spinal restoration and human performance. We focus on addressing the root causes of chronic pain, dysfunction, instability, and impaired movement.

We are not a traditional chiropractic office.

We integrate advanced diagnostics, structural correction, movement optimization, rehabilitation, and performance-based care to deliver a premium patient experience focused on transformation and lasting results.

As we continue to grow, we seek a strong operational leader to support our expansion.This is not a typical front desk position.

The ideal candidate takes pride in establishing structure, consistency, and delivering an exceptional patient experience each day.

This role requires leadership, organizational skills, effective communication, problem-solving abilities, and the capacity to manage the clinic’s flow, culture, and standards.

You will work directly with the owner and serve as a key leader within the organization.

You are not simply answering phones. You will help lead and stabilize clinic operations.

WHO WE’RE LOOKING FOR

We are looking for someone who:

Takes ownership naturally
Notices problems before others do
Thrives in a fast-paced environment
Is highly organized and detail-oriented
Communicates clearly and professionally
Can lead without constant supervision
Handles pressure calmly and maturely
Protects and strengthens team culture through professionalism, maturity, and accountability
Brings positive energy and professionalism consistently
Creates positive experiences and makes people feel cared for
Wants to grow long-term within a mission-driven company

The right person is:

Proactive, not reactive
Emotionally stable and solutions-focused
Highly dependable
Comfortable leading others and maintaining standards
Able to multitask without losing organization
Strong with difficult conversations and conflict resolution
Capable of balancing warmth with accountability
This role requires maturity, professionalism, discretion, and high personal standards.

TOP TRAITS WE VALUE MOST

Ownership mentality
Emotional maturity
Organization & follow-through
Leadership & communication
Positive, solutions-focused mindset

CORE RESPONSIBILITIES OPERATIONS & LEADERSHIP

Oversee day-to-day office operations
Maintain organization, structure, and efficiency throughout the clinic
Help improve systems, communication, and workflow
Identify operational issues and proactively solve them
Maintain high standards across the office

TEAM & CULTURE

Help lead office culture and team accountability
Support communication between staff members
Help maintain a positive, professional, patient-first environment
Protect the energy and culture of the clinic
Address issues directly and professionally when needed

PATIENT EXPERIENCE

Deliver a high-level patient experience
Build trust and strong relationships with patients
Handle scheduling, communication, and patient concerns professionally
Ensure patients feel welcomed, cared for, and valued

ADMINISTRATIVE RESPONSIBILITIES

Scheduling and patient flow management
Insurance and billing coordination
Payment collection and financial communication
Front desk oversight
Administrative organization and reporting
Vendor and office coordination

EXECUTIVE ASSISTANT RESPONSIBILITIES

Assist the owner with operational and administrative priorities
Help execute projects and initiatives
Maintain organization and follow-through
Operate as a dependable second-in-command within the clinic

PREFERRED QUALIFICATIONS

Medical office experience
Insurance billing experience
Chiropractic or healthcare office experience
Leadership or management experience
Strong organizational skills
High-level communication ability
Experience in fast-paced environments
Ability to maintain professionalism under pressure

WHAT WILL NOT WORK IN THIS ROLE This role is not a fit for someone who:

Needs constant direction
Avoids accountability
Becomes emotionally reactive under stress
Struggles with communication or organization

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...