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Monitoring & Automation Lead

May 2, 2026

Founded in 1999 in Vienna, the Qualysoft Group is a manufacturer-independent IT consulting and services company, which successfully provides support for its international customers with the aim of boosting their competitiveness and economic efficiency through innovative IT solutions. Its focus is on financial services providers, telecommunications companies, the automotive industry and energy service providers. Over 400 employees in 6 subsidiaries work together to ensure state of the art solutions for our clients. We are looking for new colleagues in Qualysoft teams for diverse projects providing continuous learning opportunities. Our common goal is to provide honesty, development and a stable background while getting to know the latest technologies. We are waiting for your application for the position below! The Monitoring & Automation area is responsible for ensuring continuous visibility, reliability, and optimisation of IT infrastructure and applications. This function provides real-time insight into system health, performance, and security through enterprise monitoring platforms such as LogicMonitor and Dynatrace. Automation plays a critical role in streamlining operational processes, reducing manual effort, and enabling faster and more consistent incident response. The area supports proactive maintenance, capacity planning, and alignment of IT operations with business objectives, including the setup and management of Application Performance Monitoring (APM) capabilities. Responsibilities: <ul> <li>Lead the deployment, configuration, and optimization of monitoring tools such as LogicMonitor and Dynatrace</li> <li>Develop and maintain automation scripts and workflows to streamline routine IT operations</li> <li>Ensure real-time visibility into the health, performance, and security of IT systems and applications</li> <li>Drive proactive maintenance and capacity planning initiatives based on monitoring insights</li> <li>Integrate monitoring and automation platforms with incident management and reporting systems</li> <li>Oversee alerting strategies, reporting processes, and escalation workflows</li> <li>Ensure compliance with organizational policies, standards, and regulatory requirements</li> <li>Lead troubleshooting and incident response for monitoring and automation-related issues</li> <li>Maintain comprehensive documentation of monitoring architectures, configurations, and automation procedures</li> <li>Mentor and guide L2 Support Analysts, promoting technical development and knowledge sharing</li> <li>Collaborate with infrastructure, application, and security teams to ensure full monitoring coverage across both Infrastructure Monitoring and Application Performance Monitoring areas</li> <li>Conduct regular reviews of monitoring data, alerts, and automation effectiveness</li> <li>Lead continuous improvement initiatives to enhance monitoring accuracy and automation efficiency</li> <li>Participate in governance, reporting, and service review meetings</li> <li>Ensure alignment with SLA requirements and service performance targets</li> <li>Support audit and compliance activities related to monitoring and automation</li> <li>Lead remediation efforts in response to audit findings</li> <li>Stay up to date with emerging monitoring and automation technologies and best practices</li> <li>Manage vendor relationships and coordinate with third-party tool providers</li> <li>Drive the adoption of automation to reduce manual intervention and improve operational efficiency</li> </ul> Requirements:<ul> <li>Expertise in enterprise monitoring tools such as LogicMonitor and Dynatrace</li> <li>Strong experience in monitoring coverage modelling and KPI dashboard creation</li> <li>Knowledge of both Infrastructure Monitoring and Application Performance Monitoring practices</li> <li>Skills in alert threshold tuning, event enrichment, and noise reduction</li> <li>Proficiency in automation and scripting using PowerShell, Bash, or Python</li> <li>Experience in managing monitoring platform pipelines, upgrades, and rollback procedures</li> <li>Ability to integrate monitoring platforms with ITSM, SIEM, and escalation processes</li> <li>Experience in capacity planning and service level objective (SLO) reporting</li> <li>Knowledge of synthetic monitoring and disaster recovery validation</li> <li>Understanding of observability standards for new services and environments</li> <li>Experience in creating and maintaining knowledge bases, alert playbooks, and tuning documentation</li> <li>Strong analytical and problem-solving capabilities</li> <li>Ability to mentor and develop L2 analysts in monitoring and automation topics</li> <li>Excellent communication and collaboration skills</li> <li>Ability to work in a fast-paced, mission-critical operational environment</li> </ul> Why we think you will love working here: With us you count as a person, our doors are always open.We live the Qualysoft Team Spirit and stand for transparency! Fresh wind and new ideas are welcome, because standstill is a foreign word at Qualysoft.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...