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Medical Information Specialist with Italian and English (Maternity Leave Replacement)

May 2, 2026

<div style="font-style:normal;font-weight:400;margin:0px;padding:0px"> <div style="margin:0px;padding:0px"> <p><i><strong>This role focuses on customer service and support in the medical field, providing specific information on healthcare products and services. </strong></i> </p> </div> <div style="margin:0px;padding:0px"> <p><i><strong>  </strong></i> </p> </div> <div style="margin:0px;padding:0px"> <p><i><strong>Responsibilities: </strong></i></p> </div> <div style="margin:0px;padding:0px"> <ul> <li>Managing all customer inquiries to a successful resolution; </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Providing product and disease state information covering both on and off label information within the guidelines of Standard Responses;  </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Providing world-class customer service and immediate resolution to inquiries at the point of customer contact;  </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Effectively and consistently communicating messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service;  </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Evaluating and escalating calls appropriately; </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Responding to non-phone customer inquiries (e.g., e-mail, fax); </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Complying with all industry regulations including adverse event and product quality processes;  </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Managing all assigned project work in a timely manner;  </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Maintaining up-to-date knowledge of product, medical, disease and industry information;  </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Obtaining pertinent customer information and record customer interactions in appropriate systems;  </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Communicating customer calls, issues, trends, programs, and solutions;  </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Interacting with team members to manage a broad number of products, medical and business issues and share best practices.   </li> </ul> </div> </div> <div style="font-style:normal;font-weight:400;margin:0px;padding:0px"> <div style="margin:0px;padding:0px"> <p>  </p> </div> <div style="margin:0px;padding:0px"> <p><i><strong>Qualifications:</strong> </i> </p> </div> <div style="margin:0px;padding:0px"> <ul> <li>Excellent language skills (B2 upwards - Italian and English); </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Previous experience in a call center environment;   </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Experience providing medical information and customer service to healthcare professionals over the phone;   </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Demonstrated competency using information technology, computers and databases;  </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Excellent communication skills; </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Ability to multitask;;  </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Problem solving and decision-making skills;  </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Time management skills;  </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Interpersonal skills; </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Organizational skills;  </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Team-oriented. </li> </ul> </div> <div style="margin:0px;padding:0px"> <p> </p> </div> <div style="margin:0px;padding:0px"> <p><i><strong>Education: </strong></i> </p> </div> <div style="margin:0px;padding:0px"> <ul> <li>Faculty graduate + 3 years of training (university, apprenticeship, vocational training) or 2 + years into life science degree; </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>3 years of training in life science <i>would be a plus</i>. </li> </ul> </div> </div> <div style="font-style:normal;font-weight:400;margin:0px;padding:0px"> <div style="margin:0px;padding:0px"> <p> </p> </div> <div style="margin:0px;padding:0px"> <p><i><strong>What we offer:</strong></i> </p> </div> <div style="margin:0px;padding:0px"> <ul> <li>Attractive salary; </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Temporary contract (maternity leave replacement);</li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Remote work model; </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Full-time Monday to Friday (without night shifts); </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Good opportunities to develop a professional career; </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Access to comprehensive learning, training, and development via our extensive Global learning platform. </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Opportunity to apply for external professional training and courses that can be co-financed by Conduent. </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Global Company, working in an international diverse and inclusive environment. </li> </ul> </div> <div style="margin:0px;padding:0px"> <p>And our attractive extras for all our Associates: </p> </div> <div style="margin:0px;padding:0px"> <ul> <li>Private medical insurance coverage; </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Free access to the Bookster library; </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li>Meal tickets; </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li> <p>Referral bonuses for new hires recommended by you. </p> <p> </p></li> </ul> </div> <div style="margin:0px;padding:0px"> <p><i><strong>Why Join Us?</strong></i> </p> </div> <div style="margin:0px;padding:0px"> <ul> <li><i><strong>Innovative Work Environment:</strong> Be part of a team that values creativity and fosters an environment where your ideas can flourish.</i> </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li><i><strong>Career Growth Opportunities:</strong> We invest in our team's development, providing avenues for career progression and skill enhancement.</i> </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li><i><strong>Impactful Contributions:</strong> Your role is pivotal in shaping positive customer experiences and contributing to the success of our dynamic organization.</i> </li> </ul> </div> </div> <div style="font-style:normal;font-weight:400;margin:0px;padding:0px"> <div style="margin:0px;padding:0px"> <ul> <li><i><strong>Recognition as a Most Loved Workplace®: </strong>Conduent has been certified as a Most Loved Workplace® this year, citing respect, collaboration, and a positive vision for the future as key cultural drivers.</i> </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li><i><strong>Internal Talent Development: </strong>Through our management development programs, approximately 70% of our Team Leader positions have been filled from our own associate talent pool.</i> </li> </ul> </div> <div style="margin:0px;padding:0px"> <ul> <li><i><strong>Long-Term Career Building: </strong>Over 25% of our associates have been dedicated members of our team for 5 years or more, showcasing the long-term commitment our employees choose to make.</i> </li> </ul> </div> </div> <br><p class="elementtoproof"><span>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</span></p> <style></style> <br><p class="elementtoproof">Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p> <p class="MsoNormal">For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: <a href="https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf" target="_blank" rel="nofollow">click here to access or download the form</a>. Complete the form and then email it as an attachment to <a href="mailto:FTADAAA@conduent.com" target="_blank" rel="nofollow">FTADAAA@conduent.com</a>. You may also <a href="http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf" target="_blank" rel="nofollow">click here to access Conduent's ADAAA Accommodation Policy</a>.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...