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Lead - Desktop Engineer
<h2><b><u><span>Company Overview</span></u></b></h2><p></p><p><span>Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!</span></p><p></p><p><span>Strong understanding of hardware, software and TCP/IP </span><span>networking principles Is required along with basic </span><span>knowledge of telephony and web-design principles.</span></p><p><span>•</span><span>Outstanding communication skills to team and clients. </span><span>Ability to motivate the team to adhere IT best practice, </span><span>meet IT metrics/goals and deliver outstanding customer </span><span>services and satisfaction to clients and person a consistent </span><span>basis.</span></p><p><span>•</span><span>Strong knowledge in Microsoft Office, Patch Management, </span><span>Anti-Malware, BPO Application (CMS, RTA Softphone, VPN </span><span>Citrix and such) imaging, remote assistance, anti-virus and </span><span>inventory management tools.</span></p><p><span>•</span><span>Excellent knowledge of computers (PC, Laptop and Mac) </span><span>and peripherals, with Networking and Telephony devices </span><span>knowledge.</span></p><p><span>•</span><span>Advanced working knowledge of configuring and trouble-</span><span>shooting Windows Operating System and technologies that </span><span>is integrated along with Application</span></p><p><span>•</span><span>Strong customer service orientation, good written and oral </span><span>communication skills, keen attention to details with </span><span>strategic and holistic mindset, self -motivated and directed.</span></p><p><span>•</span><span>Working knowledge of managing tickets, follow up actions </span><span>and close issues. Familiarity with ITIL Process or show </span><span>high understanding of the ITSM Process.</span></p><p><span>•</span><span>Ability to provide feedback/coaching to the team and be a </span><span>Point of Contact/Resource for escalation and inquiry.</span></p><p><span>•</span><span>Understanding of Project Management Process with </span><span>experiences with IT security and audit with identity and </span><span>remediation.</span></p><p><span>•</span><span>Ability to work in a fast-paced and changing environment, </span><span>manage user expectations and potential risks.</span></p><p><span>•</span><span>Execute other assigned tasks as delegated by appropriate </span><span>management.</span></p><p style="text-align:left">If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.</p>