IT Service Delivery Director

IT Service Delivery Director

Ideal current roles, if you're a:
  • IT Service Delivery Director
  • Systems Engineer
  • Nexthink SME
  • EUC/ DEX Engineer
  • Infrastructure Engineer (Endpoint / EUC focused)
Location: Remote, UK (with travel to customer site, and team meet-ups every now and then)

Key requirements:

  • Nexthink expert (certified), must mave
  • Proven experience implementing and scaling Nexthink in enterprise environments
  • Strong scripting capability (PowerShell essential)
  • Deep experience across integrations, automation, and platform build
Overview:
  • Amberes is partnering with a high-growth, specialist Digital Employee Experience consultancy operating at the enterprise end of the market.
  • The business is scaling rapidly, driven by increasing demand for complex Nexthink deployments across global customers. As a result, they are investing in senior, hands-on technical leaders who can own delivery and operate at the highest level of technical credibility.
  • This is not a traditional Service Delivery or management position. This is a hands-on, technical delivery role , focused on building, deploying, and scaling Nexthink across large enterprise environments.
The position:
  • This position is designed for experienced Nexthink specialists who have implemented and owned the platform internally , and now want to apply that expertise in a customer-facing environment.
  • You will work directly with enterprise customers, leading deployments from initial design through to full production rollout, ensuring the platform is correctly implemented, integrated, and operationalised.
Core responsibilities:
  • Own end-to-end Nexthink delivery across enterprise customers, from design through to rollout and optimisation
  • Lead greenfield and large-scale deployments , including agent and collector rollout across global environments
  • Design and build Nexthink environments, ensuring scalability, performance, and alignment with enterprise architecture
  • Integrate Nexthink into broader IT ecosystems, including ServiceNow, ITSM tools, and automation workflows
  • Develop and implement FixIt scripts, automation workflows, and remediation logic
  • Work directly with EUC, infrastructure, security, and operations teams within complex enterprise environments
  • Troubleshoot and resolve complex deployment and integration challenges
  • Drive adoption and ensure Nexthink is fully embedded into BAU operations
Technical environment:
  • Nexthink (Infinity platform)
  • PowerShell / scripting / automation
  • ServiceNow and ITSM integrations
  • Microsoft ecosystem (Intune, SCCM, Azure, Microsoft 365)
  • Enterprise endpoint and EUC environments
Background & experience:
  • Proven experience implementing Nexthink end-to-end within a large enterprise (not just administering or using it)
  • Experience delivering global or large-scale rollouts (5k+ endpoints)
  • Strong hands-on capability across deployment, configuration, and optimisation
  • Experience building integrations (APIs, ServiceNow, automation workflows)
  • Strong scripting capability (PowerShell essential)
  • Deep understanding of enterprise IT environments, including EUC, endpoint management, identity, and security
  • Comfortable operating in customer-facing environments with senior technical stakeholders
If of interest, please apply! Thank you,

Team Amberes

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