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Implementation Product Manager, Home Lending

May 26, 2026

About Truv: Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access. About the Role<div> We are seeking a strategic and execution-oriented Implementation Product Manager, Home Lending to lead customer implementations, third-party integrations, and onboarding initiatives across our mortgage technology ecosystem. This role will sit at the intersection of product, engineering, customer success, operations, and strategic partners to ensure seamless deployments and scalable implementation processes. The ideal candidate has deep experience in mortgage technology, lender workflows, and enterprise implementations, with a strong understanding of LOS/POS ecosystems and third-party integrations. </div> What You’ll Do:<ul> <li>Own and optimize the end-to-end customer implementation and onboarding experience for home lending customers.</li> <li>Manage integrations and strategic relationships with third-party mortgage technology platforms including Encompass, Blue Sage, Byte, Vesta, nCino, Blend, Tidelwave, Lodasoft, LenderLogix and other LOS/POS/mortgage ecosystem partners</li> <li>Partner directly with lenders and enterprise customers to gather business and technical requirements</li> <li>Work cross-functionally with engineering, customer success, operations, and partnerships teams to ensure successful client deployments</li> <li>Drive scalable implementation processes, onboarding playbooks, and integration standards</li> <li>Translate customer implementation needs into product enhancements and roadmap priorities</li> <li>Identify opportunities to improve automation, reduce manual effort, and accelerate go-live timelines</li> <li>Manage implementation timelines, dependencies, risks, escalations, and stakeholder communication</li> <li>Collaborate with Customer Success to improve customer adoption, retention, and expansion outcomes</li> <li>Monitor implementation performance metrics and continuously improve operational efficiency</li> <li>Serve as the internal subject matter expert for mortgage workflows, lender onboarding, and integration ecosystems</li> </ul> Qualifications<div>Required:</div> <ul> <li>4+ years of experience in product management, implementation management, solutions engineering, or enterprise onboarding within fintech or mortgage technology</li> <li>Strong knowledge of mortgage origination workflows and lender operations</li> <li>Hands-on experience with LOS/POS platforms such as Encompass, nCino, Blue Sage, Byte, or similar systems</li> <li>Experience managing API-based integrations and technical implementation projects</li> <li>Strong project management and stakeholder communication skills</li> <li>Ability to manage multiple customer implementations simultaneously in a fast-paced environment</li> <li>Analytical mindset with strong problem-solving and operational execution capabilities</li> </ul> <div>Preferred:</div> <ul> <li>Experience working with verification providers, borrower data platforms, or embedded fintech products</li> <li>Familiarity with mortgage compliance and GSE requirements</li> <li>Experience improving onboarding scalability through automation and process optimization</li> <li>Technical familiarity with APIs, SSO, webhooks, and integration architectures</li> <li>Experience working with enterprise lenders and strategic partners</li> </ul> Success Metrics:<ul> <li>Net Dollar Retention (NDR) in partnership with Customer Success</li> <li>SLA adherence for customer go-live timelines</li> <li>Reduction in implementation and onboarding time</li> <li>Increased adoption and usage of integrations and embedded workflows</li> <li>Improved customer satisfaction and implementation quality</li> <li>Reduced implementation-related escalations and operational overhead</li> </ul> Why Join Us:<ul> <li>Opportunity to shape the future of home lending and fintech implementations at scale</li> <li>Work with leading lenders and mortgage technology platforms across the ecosystem</li> <li>High-impact, cross-functional role with visibility across product, engineering, and customer teams</li> <li>Fast-paced environment with strong ownership and career growth opportunities</li> <li>Competitive compensation, benefits, and flexible work environment</li> </ul> <div>$180,000 - $220,000 a year</div><div>Base salary.</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...