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Financial Counselor - Adult Outpatient Pavilion - Remote

April 30, 2026

The Financial Counselor registers patients by securing appropriate patient and insurance information; ensuring that registration data is correct and accurate; validating insurance eligibility; collecting co-payments; and entering information into appropriate systems. The Financial Counselor provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers ensuring everyone is treated courteously, quickly and with respect. The Financial Counselor assesses patient financial responsibility through price estimation, providing benefit education for all insured and uninsured patients, and assists patients in securing financial assistance and applicable public benefit options. The Financial Counselor accepts patient payments, is a back-up to the financial counselor/cashier where applicable, and reconciles accounts in an unbilled status.Licensure, Certification, or Registration Requirements for Hire: N/ALicensure, Certification, or Registration Requirements for continued employment: N/AEducation Requirements High School Diploma or equivalent.Education/Training Preferred: Associate or bachelor’s degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program.Level and Type of Experience Required: Minimum two years of experience requiring customer service skills and patient/customer centered focus. Previous experience with computers, Microsoft Office software and navigating the Internet.Level and Type of Experience Preferred: Previous patient scheduling/registration work experience in a healthcare setting. Previous work experience in a healthcare setting and knowledge of medical terminology. Experience with medical insurance. Experience with appointment registration.Independent Actions Required: Must be able to problem solve and take appropriate action when necessary to make referrals to outside resources. Ability to analyze financial data to determine documents needed for application approval and/or to establish appropriate payment arrangements. Performs daily activities with minimal supervision. Functions in a self-directed manner to accomplish routine activities. Notifies supervisor, immediately, of issues involving violation of VCUHS policies or procedures.Additional position requirements: Incumbents may be required to work extended hours based on organizational need. Incumbents are considered essential personnel and expected to report to work as assigned. Overtime, shift rotations and/or weekend assignments as scheduled or on as needed basis.Supervisory responsibilities (if applicable): N/A Age Specific groups served: All Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting <20 lbs. Activities: Prolonged standing, Prolonged Sitting, Walking (distance), Reaching (overhead, extensive, repetitive), Repetitive motion: typing/keyboarding Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Steady to fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change Other: Exposure to potentially hazardous and infectious substances.EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...