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Field Service Engineer 1 - Chicago, IL

May 2, 2026

<h1><b><b><b>Job Description Summary</b></b></b></h1>The Field Engineer I performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1><b>Job Description</b></h1><p><b>Responsibilities: </b></p><ul><li><p>Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.</p></li><li><p>Assist more experienced field engineers with equipment installation.</p></li><li><p>Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.</p></li><li><p>Effectively communicate and partner with teammates and colleagues.</p></li><li><p>Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.</p></li><li><p>Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.</p></li><li><p>Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.</p></li><li><p>Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.</p></li><li><p>Serve as a member of the account community for key accounts.</p></li><li><p>Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.</p></li><li><p>Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.</p></li><li><p>Keep up to date with competitor information and market trends.</p></li><li><p>Answer service calls independently without assistance within one year of employment.</p></li></ul><p></p><p><b>Qualifications :</b></p><ul><li><p>Educational and Technical Requirements</p><ul><li><p>Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment</p></li><li><p>Or high school diploma/GED and 4 years of relevant experience</p></li><li><p>Or a graduate of the GEHC Apprentice Program</p></li></ul></li></ul><ul><li><p>Must have and maintain a valid Driver’s License.</p></li><li><p>Experience with Web applications as well as Microsoft suite of products.</p></li><li><p>Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.</p></li><li><p>Ability to be available after hours and/or work a rotating on-call schedule including weekends.</p></li><li><p>Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.</p></li><li><p>The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.</p></li><li><p>In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).</p></li><li><p>Work Location: <b>Chicago, IL area.</b></p></li><li><p>Technical Capabilities in Imaging</p></li></ul><p></p><p><b>Special Physical Requirements:</b></p><ul><li><p>Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.</p></li><li><p>Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.</p></li><li><p>Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.</p></li></ul><p></p><p><b>Quality-Specific Goals:</b></p><ul><li><p>Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.</p></li><li><p>Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.</p></li><li><p>Complete all planned Quality, EHS & Compliance</p></li></ul><p></p><p>#LI-ER1</p><p>#LI-Remote</p><p>#LI-CHI</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>We will not sponsor individuals for employment visas, now or in the future, for this job <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">opening. For</span> U.S. based positions only, the pay range for this position is <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">$66,000.00-$99,000.00</span> Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1><b><b><b>Additional Information</b></b></b></h1><div><div><div><div><div><div><div><p style="text-align:left"><span>GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an </span><a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank" rel="noopener noreferrer">Equal Opportunity Employer</a><span><a href="http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf" target="_blank" rel="noopener noreferrer">.</a> Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</span></p><p style="text-align:inherit"></p></div></div></div></div></div></div></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><p style="text-align:left"><span>GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). </span></p><p style="text-align:inherit"></p></div></div></div></div></div></div></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left">While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><p style="text-align:left"><b>Relocation Assistance Provided: </b><span>No</span></p></div></div></div></div></div></div></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...