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Executive Vice President (EVP) , Sales and Customer Experience

May 1, 2026

See yourself at Radian? We see you here too.At Radian, we see you. For the person you are and the potential you hold. That’s why we’ve embraced a new way of working that lets our people across the country be themselves, be their best and be their boldest. Because when each of us is truly seen, each of us gives our best – and at Radian, we’ll give you our best right back.See Yourself as EVP, Sales and Customer ExperienceThe EVP, Sales and Customer Experience is a key member of Radian’s leadership team. The position is responsible for the strategic direction and leadership of our national sales and customer experience teams. The role is accountable for economic value creation within our risk frameworks and industry-leading customer experience objectives. The EVP, Sales and Customer Experience manages key relationships with senior executive stakeholders at major lenders and other key business partners, including Loan Origination System (LOS) and pricing and product engine (PPE) vendors. Beyond traditional sales leadership, this executive is the designated business owner of all customer-facing technology and interactions ensuring that every customer touchpoint, from sales to servicing, delivers a seamless experience. By championing the "voice of the customer" internally, this role partners with Pricing, Risk, and Operations teams to resolve complex issues and influence strategic direction. This role drives customer experience transformation and external market positioning, ensuring the organization remains a trusted, innovative, and essential partner to lenders nationwide.See Your Primary Duties and Responsibilities<ul><li>Define and execute the enterprise‑wide customer and growth strategy, aligned with corporate strategy, risk appetite, and long‑term economic value creation. Serve as a key architect of business strategy, contributing directly to corporate planning, investment decisions, and transformation initiatives.</li><li>Build and maintain trusting relationships with executive leaders across our base of key customers, engaging them routinely to assess business trends, insights, competitor activities, and exposures</li><li>Communicate market intelligence, including competitor activities and organizational exposures, to management.</li><li>Provide executive leadership over the national Sales and Customer Experience organizations, ensuring alignment to strategy, consistency of execution, and a differentiated customer experience.</li><li>Lead large‑scale customer experience and sales transformation efforts, including technology enablement, workflow modernization, and data‑driven decision‑making.</li><li>Champion automation, digitization, and scalable operating models that improve efficiency, reduce friction, and enhance customer outcomes.</li><li>Identify and pursue new business opportunities across the business, supporting transactions throughout the sales cycle.</li><li>Oversee annual budgets and business plans, and partner with HR and other departments on sales compensation, event planning, training, and marketing initiatives.</li><li>Ensure the Sales team maintains and develops skills and competencies for professional growth while also leaning into new technology to continue to advance the Sales organization.</li><li>Support strategic business initiatives to drive operational efficiency, promote automation, and eliminate manual tasks and errors.</li><li>Maintain open communication and collaborate with leadership to prioritize and deliver customer-focused initiatives and drive revenue opportunities.</li><li>Perform other duties as assigned or apparent.</li></ul>See the Job SpecificationsEducation and Prior Work-Related Experience:<ul><li>Degree Requirement: Bachelor's Degree or Equivalent Experience</li><li>Work Experience: 15 years of prior work-related experience</li></ul>Additional Qualifications:<ul><li>15+ years proven success leading enterprise growth strategies with P&L responsibility.</li><li>Strong leadership and management skills with the ability to coach and develop team members.</li><li>Deep understanding of pricing, commercial terms, risk, and capital considerations.</li><li>Demonstrated ability to generate innovative approaches and new or improved solutions to business challenges.</li><li>Ability to foster strong working relationships with the Senior Management team.</li><li>Strong analytic and time-management capabilities; ability to meet deadlines with attention to detail, while managing multiple tasks simultaneously in a fast-paced environment.</li><li>Experience leading strategic and complex initiatives, including those of a cross-functional / collaborative nature, and influencing senior level management and key stakeholders.</li></ul>Other Qualifications:<ul><li>Strong problem-solving skills with an aptitude for numbers, math, and meeting budget objectives.</li><li>Exceptional strategic thinking, executive presence, and decision‑making capabilities.</li><li>Outstanding communication skills, with the ability to represent the Company externally at the highest levels.</li></ul><div>See Why You Should Work With Us </div><div><ul><li>Competitive Compensation: anticipated base salary from $300,000 to $350,000 based on skills and experience. This position is eligible to participate in an annual incentive program. </li></ul></div><div><ul><li>Rest and Relaxation. This role is eligible for 30 days of paid time off annually, which is prorated in the year of hire based on hire date. In addition, based on your hire date, you will be eligible for 9 paid holidays + 2 floating holidays. Parental leave is also offered as an opportunity for all new parents to embrace this exciting change in their lives. </li></ul></div><div><ul><li>Our Company Makes an Impact. We’ve been recognized by multiple organizations like Bloomberg’s <a href="https://www.bloomberg.com/gei/about/" target="_blank" rel="noopener noreferrer">Gender-Equality Index</a>, HousingWire’s <a href="https://www.housingwire.com/company-profile/radian/" target="_blank" rel="noopener noreferrer">Tech 100</a>, and The Forum of Executive Women’s <a href="https://foew.com/page/AboutTheForum" target="_blank" rel="noopener noreferrer">Champion of Board Diversity</a>. Radian has also pledged to SHRM’s <a href="https://www.ceoaction.com/" target="_blank" rel="noopener noreferrer">CEO Action for Inclusion & Diversity</a> commitment. </li></ul></div><div><ul><li>Comprehensive Health Benefits. Multiple medical plan choices, including HSA and FSA options, dental, vision, and basic life insurance. </li></ul></div><div><ul><li>Prepare for your Future. 401(k) with a top of market company match (did we mention the company match is immediately vested?!) and an opportunity to participate in Radian’s Employee Stock Purchase Plan (ESPP). </li></ul></div><div><ul><li>Homebuyer Perks. Our Homebuyer Perks program helps employees navigate the home searching, buying, selling, and refinancing processes and provides valuable financial benefits to encourage, enable, and support home ownership. </li></ul></div><div><ul><li>Additional Benefits. To learn more about our benefits offerings, visit our <a href="https://careers.radian.com/us/en/benefits" target="_blank" rel="noopener noreferrer">Benefits Page</a>. </li></ul></div>The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Radian will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.See More About RadianRadian Group Inc. (NYSE: RDN) is a trusted, global multi-line specialty insurer that helps businesses navigate risk with confidence. Built on financial strength and disciplined risk management, Radian brings clarity to complex risk decisions through its proprietary view of risk and a global perspective. Visit <a href="http://www.radian.com/" target="_blank" rel="noopener noreferrer">radian.com</a> to learn how our collaborative and customer-centric culture transforms risk into a world of opportunity. Defining Roles for Radian's FutureUnderstanding the qualities and characteristics that define a Leader and an Employee is important to building our future-fit workforce. Radian's future is only as bright as its people. For that reason, our People Plan includes profiles to support the qualities and characteristics that each <a href="https://careers.radian.com/us/en/leader-and-employee-profiles" target="_blank" rel="noopener noreferrer">Leader</a> as well as each <a href="https://careers.radian.com/us/en/leader-and-employee-profiles" target="_blank" rel="noopener noreferrer">Employee</a> should embody upon hire or via development.EEO StatementRadian complies with all applicable federal, state, and local laws prohibiting discrimination in employment. All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, gender identity, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law. An applicant’s criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. The material duties include those listed in the “Primary Duties and Responsibilities” section above, as well as the ability to adhere to Company policies, exercise sound judgment, effectively manage stressful situations, work safely and respectfully with others, exhibit trustworthiness, and safeguard confidential information belonging to the Company and its customers. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Opportunity Employer DetailsTo learn more about Radian’s Code of Conduct and Ethics and workplace conduct, please click [<a href="https://radian.com/who-we-are/corporate-governance/code-of-conduct-and-ethics" target="_blank" rel="noopener noreferrer">here</a>]. Radian participates in E-Verify [<a href="http://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf" target="_blank" rel="noopener noreferrer">Link</a>] (en español [<a href="http://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf" target="_blank" rel="noopener noreferrer">Link</a>]). Learn more about your rights under immigration laws [<a href="http://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf" target="_blank" rel="noopener noreferrer">Link</a>] (en español [<a href="https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf" target="_blank" rel="noopener noreferrer">Link</a>]). View the "Know Your Rights: Workplace Discrimination is Illegal" poster [<a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank" rel="noopener noreferrer">Link</a>]. View “Employee Rights under FMLA” [<a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf" target="_blank" rel="noopener noreferrer">Link</a>]. View “Employee Rights under EPPA" [<a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf" target="_blank" rel="noopener noreferrer">Link</a>]. AccommodationWhether you require an accommodation for the job application or interview process, Radian is dedicated to a barrier-free employment process and encourages a diverse workforce. If you have questions about the accommodation process, please e-mail <a href="mailto:careers@radian.com" target="_blank" rel="noopener noreferrer">careers@radian.com</a>. Please note that you may redact or remove age-related information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution on any additional application materials you submit as part of the application. Additional application materials include but are not limited to, resumes, CVs, transcripts, or certifications.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...