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Customer Success Manager- Media Buying (m/f/d)

May 16, 2026

Customer Success Manager (m/f/d) Europe, Remote ________________________ Hello👋 I am <a href="https://www.linkedin.com/in/idan-mevasem-a0175b110/">Idan</a>, Growth Lead at Kayzen, and I am now looking for a Customer Success Manager to join our global team 🙌 In this role, you will play a vital role in driving customer satisfaction, fostering long- term relationships and contributing to the overall growth and success of the company. But wait, you have not heard of Kayzen before?😃 Kayzen is a mobile demand-side platform (DSP) dedicated to democratizing programmatic advertising. We enable leading apps, agencies, media buyers, and brands to run programmatic customer acquisition, retargeting, and brand performance campaigns through its self-serve and managed service options. Built on the core pillars of performance, transparency, control, and empowerment, Kayzen powers the world’s best mobile marketing teams with bespoke solutions that fuel business growth and deliver a competitive advantage. With an unprecedented scale of 160B+ daily ad requests from 1.6B+ unique users worldwide, we serve up to 1B+ ads per day in 180 countries. Kayzen is accessible through our APIs and user interface. The Team The CSM team serves a dual-purpose role within the organization, acting as a crucial link between our customers and our product & service offerings. This position is instrumental in understanding and addressing customer needs, ensuring that our solutions are aligned with their goals and challenges. Additionally, the CSM is responsible for developing comprehensive account strategies that focus on growth and customer success, owning the execution of the same along with the Trading Team and other internal stakeholders. To succeed in this role you need: <ul> <li>In-Depth Mastery of Kayzen DSP for Client Success</li> <li>Strategic Client Management and Campaign Excellence</li> <li>Leading in Industry Knowledge and Trends</li> <li>Client Advocacy and Relationship Building</li> </ul> Sounds interesting, doesn't it? Responsibilities We are seeking a highly proactive Customer Success Manager who will take full ownership of customer relationships. The ideal candidate will have a solutions-oriented mindset and provide clients with proactive consultations and data-driven campaign optimization recommendations on a daily basis. <ol> <li>Customer Success Management</li> </ol> <ul> <li>Form a deep understanding of the client’s business & goals</li> <li>Provide DSP advisory and strategic consultation from the onboarding phase</li> <li>Maintain detailed internal documentation of client information (Hubspot), interactions (call notes), feature requests (product wishlist), and campaign strategies</li> <li>Conduct engaging and informative Quarterly Business Reviews focusing on learnings, growth opportunities, and evangelizing on product roadmap</li> </ul> <ol> <li>Account Strategy and Campaign Management</li> </ol> <ul> <li>Co-manage and optimize campaigns with the Client or Trading team, analyzing aggregate performance and log-level data to improve strategies.</li> <li>Report on account progress weekly / bi-weekly to internal and external stakeholders (client, PSS Lead, Product teams, etc)</li> <li>Set and achieve monthly and quarterly growth and milestone targets together with your Team Lead.</li> <li>Owning end-to-end client success and results through proactive optimizations, troubleshooting, and coordination</li> </ul> <ol> <li>Feedback Loop and Product Development</li> </ol> <ul> <li>Proactively identify and address emerging client needs</li> <li>Work closely with the product team on enhancements based on client feedback.</li> <li>Efficiently troubleshoot issues and communicate them to the product and technical teams</li> <li>Provide regular feedback to management about client needs, market & competitor intelligence</li> </ul> Requirements <ul> <li>2+ years of experience managing performance-driven web clients – must-have.</li> <li>Hands-on experience with programmatic or digital advertising platforms.</li> <li>Proven ability to build and drive processes that truly move the needle for clients.</li> <li>Capable of working independently and collaboratively</li> <li>Strong analytical skills: able to dig into data, spot trends, and turn insights into action.</li> <li>A proactive mindset: you’re comfortable tackling challenges and finding solutions quickly.</li> <li>Attention to detail</li> </ul> What do we offer? <ul> <li>Exceptional career growth and learning opportunity</li> <li>A unique opportunity to be part of an experienced team of industry experts and entrepreneurs who bring massive change to the Adtech market</li> <li>Direct, day-to-day work experience with the management</li> <li>A fun, driven, and multinational team located across Germany, India, UK, Argentina, Ukraine, Turkey, Spain and many more countries</li> <li>A flexible work-from-home arrangement</li> <li>A 500-dollar home-office setup budget</li> <li>A 1000-dollar annual learning and development budget</li> </ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...