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Customer Service Specialist

May 2, 2026

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and <a href="https://www.amerisbank.com/About/Why-Ameris/Our-Purpose" target="_blank" rel="noopener noreferrer">purpose</a> and how you can bring it to life as an Ameris Bank teammate.Responsible for providing prompt, efficient, accurate and professional service to customers and prospective customers with a focus on customer retention and satisfaction. The position assists consumer and commercial customers with account information, problems, concerns, account maintenance and general questions. The Customer Service Specialist I handles service needs while demonstrating the Ameris Vision, Purpose, Expectations and Values. Performs other projects and duties as assigned.Essential Functions, Duties, and Responsibilities: · Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities. · Provide prompt, professional customer service to customers and prospective customers utilizing proper etiquette in all communications. · Research and answer customer inquiries and fulfills service requests. · Maintain knowledge of banking products, programs, services and promotions. · Work to understand the root causes of customer service issues. Identify and implement resolutions for routine issues involving supervisors on more complex issues. · Deliver world-class service to every caller in multiple queues ensuring customer retention and satisfaction. · Handle account service and maintenance requests efficiently and accurately. · Maintain accurate call documentation. · Identify customer needs and offer appropriate bank products and services to customers.Required Knowledge, Skills and Competencies: · Computer and Microsoft Office proficiency. · Able to effectively and persuasively express self, using language and grammar in a professional manner. · Able to plan, organize and prioritize tasks. · Highly motivated team-player with ability to develop and maintain collaborative relationships. · Able to analyze and record detailed information. · Thorough knowledge of banking policies, procedures, products and services. · Demonstrated commitment to quality customer service and ability to meet or exceed service goals. · Able to provide a high level of interactive service to others, building relationships and addressing identified needs. · Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations.Industry and Work Experience: · 1 or more years of customer service or call center experience preferred · 1 or more years of experience in financial services or a related industry preferredAcademic: · High school diploma or GED required.· Bachelor's degree preferred or equivalent education and related training or experience required.Benefits Available to Employees:Ameris Bank provides a comprehensive employee benefit package to all eligible employees.<ul><li>Medical, Dental and Vision Insurance</li><li>Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment</li><li>Life Insurance provided at no additional cost to employees</li><li>Accidental Death & Dismemberment Coverage</li><li>Long-Term Disability Coverage</li><li>Paid Sick and Vacation Leave</li><li>11 Holidays</li><li>Volunteer/Service Day</li><li>Employee Stock Purchase Plan</li><li>401(k) Retirement Plan</li><li>Ameris Bank matches 50% of your first 8% of contributions to the plan</li><li>Flexible Spending Accounts</li><li>Health Savings Account</li><li>Health Reimbursement Arrangement</li><li>Supplemental Life & Other Insurance Plans</li><li>Identity Theft Protection</li><li>Pet Insurance</li><li>Legal Insurance</li><li>Employee Assistance Program</li><li>Employee Advocacy Program </li><li>Tickets at Work (Entertainment discounts for Ameris Bank Employees)</li><li>AT&T Employee Discount</li><li>Wellness Discounts for Medical Premiums and Other Rewards </li><li>Employee Referral Incentive</li><li>Education Assistance</li><li>Employee Resource Groups</li></ul>Banking Advantages for Employees:In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.<ul><li>Free Interest Checking</li><li>Free Safe Deposit Box</li><li>Free Money Orders, Travelers’ Checks and Cashier Checks</li><li>Discount on Mortgage Origination Fee</li><li>Free Online Banking and Free Unlimited Online Bill Payment</li><li>Employee Banking Perks</li></ul>Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the <a href="https://www.eeoc.gov/poster" target="_blank" rel="noopener noreferrer">Know Your Rights</a> notice from the Department of Labor.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...