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Consultant, Process Management (National Sales Solutions)
About the position
If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly \$70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. We are seeking a detail‑oriented, process‑focused Consultant who thrives in a dynamic and fast‑paced environment. In this role, you will lead complex business and systems process analysis, design, and operational management to drive efficiency and standardization across the NSS team. You’ll manage process‑related tools, communications, and collaboration to guide key project-related activities through the full lifecycle. This is an associate opportunity within Nationwide. The title Consultant refers to the job classification in the organization. As a trusted expert, you will: - Provide consultation to leaders and partners on process, continuous improvement, and reporting on rewards and recognition. - Lead innovation efforts and streamline workflow processes for greater efficiency. - Evaluate and enhance processes using benchmarking, modeling, pilots, and prototyping to ensure optimal performance. Additionally, you will mentor others on process design techniques, advise on tools/systems to support projects, and contribute to the strategic vision for process excellence. This role is ideal for someone recognized for their ability to solve complex operational challenges and lead impactful process design initiatives that are sustainable and drive results for the business. Are you process focused and detail oriented? Do you thrive in a busy, engaging work environment? If so, we want to know more about you! As a Consultant, you'll provide expertise on business and/or systems processes. You'll work on complex process analysis, design, implementation, execution or operational management. You'll drive analysis of existing processes, procedures and methods to ensure and promote effective business operations through standardization, improvement, simplification or discontinuance.
Responsibilities
- Utilizes expertise in design, development configuration, customization, deployment, maintenance and updating of processes and procedures.
- Ensures processes are followed within organization and effectively manages customer communication.
- Manages day-to-day operations of business and systems processes, including the operation of process-related tools.
- Runs key process events and the fulfillment of customer requests and process results through all phases of the process life cycle.
- Consults and provides expertise to executives, customers and core business functions on process redesign and/or re-engineering initiatives and projects through continuous process improvements.
- Consults as a process specialist on process evaluations and develops recommendations by using benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows.
- Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources.
- Leads ongoing process design activities for a given set of customers.
- Provides experienced consultation for sophisticated process tools and methods in order to develop, design, implement, monitor, maintain, operate and improve business and/or system processes.
- Mentors, educates and trains others on the use of process design techniques, methods and tools.
- Initiates, develops and maintains collaborative relationships with vendors, partners and suppliers to support customer or systems plans.
- Manages service evaluations on outside consulting service vendors.
- Earns recognition across the organization for process design, support and operational expertise and is sought as a resource for resolution of complex design, implementation, support and operational problems.
- Serves as consultant for the most complex process design projects involving process subject areas and impacting multiple business units.
- Contributes to the overall strategic vision and provides a broad range of ideas regarding process design, implementation, support and operation initiatives.
- May serve in an operational authority or approval role in the execution of processes.
- May perform other responsibilities as assigned.
Requirements
- Maintains and comprehends business process operations or redesign techniques, methods and tools.
- Understanding of trends to support process design and operations to improve performance.
- Must have demonstrated expertise in process analysis, process design and process implementation.
- Demonstrated knowledge of project management concepts and techniques required.
- Proven understanding of customer business environment.
- Proficiency in process development or process operations preferred.
- Proven leadership skills including ability to virtually lead teams.
- Strong ability to work with process vendors in the delivery of project solutions.
- Possess strong communication skills and the ability to make decisions and recommendations on process strategies.
- Other criteria, including leadership skills, competencies and experiences may take precedence.
- Staffing exceptions to the above must be approved by the Director and HR Business Officer.
Nice-to-haves
- Undergraduate degree in business, mathematics or related field preferred.
- Process-related certifications preferred.
- Product-related technical insurance course work, e.g., CPCU, CPU, LOMA, preferred.
- Typically, eight or more years of experience in business process design or operations.
Benefits
- medical/dental/vision
- life insurance
- short and long term disability coverage
- paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
- nine paid holidays
- 8 hours of Lifetime paid time off
- 8 hours of Unity Day paid time off
- 401(k) with company match
- company-paid pension plan
- business casual attire
