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Client Outreach Representative (100% Remote)
Client Outreach Representative Our client is a financial services firm that identifies and recovers funds owed to individuals and families who have lost a home to foreclosure. Through our experience, legal partnerships, and commitment to operational excellence, we help clients navigate a complex and often emotional process with clarity, dignity, and care.
We are a faith-based organization that values transparency, personal growth, and authentic human connection. Our culture encourages emotional maturity and a lived relationship with Jesus, which informs how we serve our clients and support one another as a team.
Our work is grounded in three core pillars: Integrity, Compassion, and Excellence .
- Integrity guides how we communicate, operate, and honor our commitments.
- Compassion shapes how we listen and engage with clients who may be navigating difficult life seasons.
- Excellence drives our standards, accountability, and follow-through in every part of the recovery process.
This position is a remote, work from home position that is ideal for someone who can operate with a sales mindset without losing their humanity , and who finds purpose in serving others with patience, clarity, and respect. Upon success, first year average $30-$60k, 2nd year can be $80k-$150k with continued growth Key Responsibilities
- Make outbound calls, texts, and emails to provided leads using the company CRM
- Receive and respond to inbound communications from potential clients
- Clearly explain who we are, the funds potentially owed, and the recovery process
- Listen attentively and respond with empathy, professionalism, and confidence
- Build trust and guide clients toward scheduling a notary appointment for authorization paperwork
- Work closely with the Auditing Department to verify client information
- Maintain accurate and timely updates in HubSpot CRM
- Coordinate with the Processing Department to schedule notary appointments
- Follow up consistently and responsibly with prospective clients
- Escalate questions or concerns to management when appropriate
- Emotional maturity — able to stay grounded, patient, and present during sensitive conversations
- Strong listening skills — not rushing to talk, persuade, or fix
- Integrity and compassion — serving people, not just closing files
- Personal responsibility and growth mindset
- Comfort with faith-based culture and a desire to grow in your faith
- Is transactional or aggressive in sales approach
- Becomes easily reactive or impatient
- Struggles to hold empathy alongside performance goals
Qualifications & Skills
- Prior experience in client-facing sales or outreach roles (phone-based experience preferred)
- Strong verbal and written communication skills
- Excellent time management and organizational ability
- High attention to detail
- Comfortable working independently while collaborating with a team
- Ability to multitask and manage follow-up effectively
- Personal computer or laptop required
- Spanish-speaking a plus
- Commission-based compensation with monthly advance
- Monthly incentive bonuses tied to performance
- This is a quota-based position with markers that must be met within the first 60-120 days
- Upon success, first year average $30-$60k, 2nd year can be $80k-$150k with continued growth
- W-2 employee clas