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Client Experience Associate 2nd and 3rd shift

May 30, 2026

Hiring immediately for 2nd and 3rd shifts

Full time 2nd shift position available, Work schedule is 2 pm to 10 pm, Monday through Friday.

Full time 3rd shift position available, including weekends.

Work schedule is 10 pm to 8 am Thursday, Saturday and Sunday, 8 pm to 8 am.

Great Benefits!

Full-time benefits include:

Health, dental, vision, life insurance and flexible spending. 11 paid holidays. Paid vacation, sick leave and personal days. Professional development opportunities and Employee assistance program

Competitive wages. Negotiable based on experience.

Are looking for an opportunity to serve your community and personal satisfaction in your work? If so, HumanKind Ministries is the place to be.

HumanKind has an inclusive and compassionate approach in helping the homeless and those living in poverty in our community. If you like to be part of an organization that is dedicated to making a difference, we welcome you to apply for the Client Experience Associate position. HumanKind also strives to develop future leaders with opportunities for advancement.

The Client Experience Associate (CEA) for HumanKind (HK) will work with the organization to achieve the successful inclusion of each resident of HK homeless and/or housing services and activities. The CEA will operate according to the Strengths Model, which will focus on training basic life skills in six domain areas, which include: Housing/Daily Living, Financial Support, Vocational/Educational, Social Support and Health & Recreation.

DUTIES AND RESPONSIBILITIES

Oversee day-to-day activities of residents currently residing at an HK facility.
Enforce HK rules for residency to ensure the smooth and orderly operation of the HK program.
Assist residents in reaching self-identified goals.
Model appropriate behavior and provide emotional support to residents.
Mediate interpersonal problems between residents.
Provide and support opportunities for residents to increase their living skills.
Motivate residents to follow the required house rules, including daily bathing and clean clothes.
Communicate with other staff to resolve problems with individual residents.
Involve residents in community building activities.
Arrange transportation for support services and when needed assist with filling out forms, applications, etc.
Take action needed to ensure the HK facility is kept as clean and orderly, both indoors and outdoors.
Promptly report any potentially hazardous condition to proper personnel.
Other duties as assigned.

QUALIFICATIONS and EXPECTATIONS

Required:

High School Diploma or equivalent
Good judgment in independent decision-making skills
Responsible work history which shows a history of fulfilling obligations
Must be compassionate with ability to communicate with a diverse population
The ability to be adaptable and flexible as well as solid conflict resolution skills

Prefer:

Experience with homeless population
Experience with substance abuse
Experience with mental health issues
Other prior experience related to this position
Familiarity with the mental health environment
Demonstrated history of actively looking for ways to help those affected by homelessness, mental illness, and/or substance addictions
Experience using MS Office applications, such as Word or Outlook
Experience using the Internet to research and locate information

WORK ENVIRONMENT

This position will perform duties in both indoor and outdoor environments. Hazards of the position may include exposure to unpredictable resident behavior. Additionally, there may be a low risk for exposure to communicable diseases, including TB and/or Hepatitis B. The CEA may at times perform physical activities that require considerable use of a person’s arms and legs, while moving the whole body. The ability to climb stairs, lift up to 25 lbs unassisted, balance, walk, stoop and handle materials is required. The ability to perform activities while the whole body is in motion, exert maximum muscle force to lift, push, pull or carry objects. Additionally, the ability to listen to and understand information and ideas presented through spoken words and sentences.

ABOUT HUMANKIND

HK provides shelter, affordable housing, basic needs, and supportive services to those experiencing homelessness or poverty in Sedgwick County. Recognizing the inherent value of each person, we serve the most vulnerable with compassion and kindness and, in doing so, strengthen the entire community.

Work Remotely, No. On site work required

Direct reports, None

HumanKind Ministries is an Equal Opportunity Employer

Pay: From $15.00 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance

Shift availability:

Night Shift (Required)
Overnight Shift (Required)

Work Location: In person

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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5. HOW DO YOU PROCESS INFORMATION?

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...