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Call Center Representative

May 27, 2026

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to our Call Center. Baystate’s Call Center, located in Holyoke, MA, supports our Baystate Medical Practices, the largest multispecialty group in the region. We are seeking a customer service focused individual to join our Contact Center team!<h2>Approved Remote States: CT, MA (only)</h2>DEPARTMENT DESCRIPTION: <ul><li>Career ladder incentives</li><li>High Patient and Employee Satisfaction Scores.</li><li>Transferable Skills and top tier training program.</li><li>Establishing regional connections with employees across multiple departments within the organization.</li><li>Fast Paced</li><li>Employee Engagement opportunities </li><li>Top level Diversity & Inclusion</li></ul>RESPONSIBILITIES:The Call Center representative is responsible for receiving and responding to inbound calls from patients and performing an array of duties that include, but are not limited to, answering phone calls, scheduling appointments for the Baystate Medical Practices, data entry, messaging practices using CIS and other administrative tasks.SCHEDULE:<ul><li>Full Time M-F 8am-5pm</li><li>No Weekends or Holidays.</li></ul>LOCATION:<ul><li>Holyoke, MA with remote work available</li></ul>THE ADVANTAGES OF WORKING WITH BAYSTATE!<ul><li>Excellent Compensation High-quality, low-cost medical, dental and vision insurance</li><li>Generous PTO – up to 25 days in the first year, with scheduled earned increases</li><li>Continuing education support and reimbursement</li><li>First Time Home Buyers Financial Packages</li><li>Farm Share Memberships</li><li>403b retirement company match & annual company contribution increase based on years of service</li><li>Free money coach advice from a certified professional</li><li>Wellbeing programs that include but are not limited to mental, physical, and financial health</li><li>Pet, home, auto and personal insurance</li><li>Life insurance</li><li>Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!</li></ul>Baystate Health, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need. QUALIFICATIONS: <ul><li>High School Diploma or Equivalent.</li><li>Customer service background preferred.</li><li>Medical termination is a plus</li><li>2 years of medical office or customer service experience required.</li><li>Will need to be able to type a minimum of 40wpm</li></ul> We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!OUR COMPENSATION PHILOSOPHYWe offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.Education:GED or HiSET (Required)Certifications:CompensationNote: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.Minimum - Midpoint - Maximum$20.79 - $23.90 - $28.08 Equal Employment Opportunity Employer<div><div><div><div><div><div><div>Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.</div></div></div></div></div></div></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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