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Branch Coordinator - TELEWORK

April 30, 2026

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. ABOUT THE COMPANYApria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.The anticipated hourly range for this position is $17.64 - $20.00. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.Remote opportunity, must be located within the Tampa vicinity. JOB SUMMARYThe purpose of this position is to offer support to the daily operations of the Branch Office and Branch Manager(s). This role is eligible for telecommuting.<ul><li><h1>Hours: 9:30-6:00pm</h1></li><li><div><h1>This role requires having a designated workspace at home that is free from distractions.</h1><h1>* Candidates must live within 15 to 20 miles of the Tampa or Lakeland area *</h1></div><div><div></div></div><div></div></li></ul>ESSENTIAL DUTIES AND RESPONSIBILITIES<ul><li>Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines.</li><li>Answers phone calls from customers to provide introductory information to new customers, determine the quickest, most effective ways to answer a customer’s questions, troubleshoot common issues with a product or service, work with the branch team and other departments to find appropriate resolutions, and escalate queries and concerns when necessary.</li><li>Perform several processing duties for the Branch as necessary including, but not limited to creating and working with intakes, reviewing ACIS screens to assist customers; and confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, completing tasks in processing tools, monitoring faxes and performing data entry document triage.</li><li>Perform post-delivery work order confirmation and data entry.</li><li>Perform initial outbound calls, faxes, SMS texting to patients and referrals on receipt of orders.</li><li>May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.</li><li>Handle requests for audit/documentation purposes. May assist with document retrieval for billing purposes</li><li>Support overnight oximetry program.</li><li>Collect credit card/billing information as needed.</li><li>Assist with patient scheduling for delivery and pick up of equipment.</li><li>Carry out filing, and faxing records on a routine basis.</li><li>In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, handle payments.</li><li>May perform outbound customer satisfaction calls to patients and referrals.</li><li>Order inventory or office supplies.</li><li>Performs other duties as required.</li><li>SUPERVISORY RESPONSIBILITIES</li><li>N/A</li><li>MINIMUM REQUIRED QUALIFICATIONS </li><li>Meets company minimum standard of Background Check</li><li>Education and/or Experience</li><li>High school diploma or GED is required. </li><li>At least two years related experience in an office environment is preferred.</li><li>Certificates, Licenses, Registrations or Professional Designations</li><li>N/A</li><li>SKILLS, KNOWLEDGE AND ABILITIES</li><li>Good organizational skills.</li><li>Strong customer relations/problem solving.</li><li>Strong phone skills.</li><li>Strong interpersonal and teamwork skills.</li><li>Ability to multi-task effectively.</li><li>Ability to communicate effectively via phone using technology software electronically.</li><li>If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities.</li><li>Computer Skills</li><li>Microsoft Office programs.</li><li>Basic printing/faxing/scanning.</li><li>Language Skills</li><li>English (reading, writing, verbal).</li><li>Mathematical Skills</li><li>Basic Math Skills</li><li>PREFERRED QUALIFICATIONSSKILLS, KNOWLEDGE AND ABILITIES</li><li>Knowledge of DOT/FDA Regulations.</li><li>Language Skills</li><li>Bilingual (reading, writing, verbal).</li><li>Other Skills</li><li></li><li>Previous interaction with the Public in a service management industry.</li><li>PHYSICAL DEMANDSWhile performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). Possible lifting of equipment up to 50 lbs.WORK ENVIRONMENTWork is performed remotely The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul>Teammate BenefitsAs an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. Our benefits program includes:<ul><li>Medical, dental, and vision care coverage</li></ul><ul><li>Paid time off plan</li><li>401(k) Plan</li><li>Flexible Spending Accounts</li><li>Basic life insurance</li><li>Short-and long-term disability coverage</li><li>Accident insurance</li><li>Teammate Assistance Program</li><li>Paid parental leave</li><li>Domestic partner benefits</li><li>Mental, physical, and financial well-being programs</li></ul>If you feel this opportunity could be the next step in your career, we encourage you to apply.Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.#AccendraHealth

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...