Assistant Director - HR Shared Services

Job Title Assistant Director - HR Shared Services<br>Salary up to £110,000 DOE<br>Location London – Hybrid working<br>Company Investment Management. Global.<br>Role Summary This is a senior HR operations leadership role responsible for driving global HR service delivery across the UK, US, and additional regions. The Assistant Director will oversee a small team split between London and the US and report directly to the HR Operations Director. They will act as a hands‑on team leader while also shaping strategy, governance, and continuous improvement for HR Shared Services.<br>Core Responsibilities Operational leadership of global HR Shared Services, ensuring consistent service delivery, SLA adherence, and a strong employee/manager experience across regions.<br>Performance management using data to track volume, cycle time, backlog, and customer satisfaction, driving continuous improvement.<br>Escalation leadership for complex service issues, coordinating with COEs and regional HR.<br>Ownership of the global HR Knowledge Hub, including governance, content standards, taxonomy, lifecycle management, and audit practices.<br>Driving knowledge governance and content accuracy, ensuring global consistency while accommodating local regulatory needs.<br>Integration of knowledge into HR systems such as ServiceNow HRSD, case management, and virtual agent workflows.<br>Continuous improvement and process standardisation, reducing repeat inquiries and improving self‑service adoption.<br>Candidate Profile 8+ years HR experience with at least 3 years in HR shared services or HR operations leadership.<br>Strong background in knowledge management, governance, and digital self‑service.<br>Experience with ServiceNow HRSD or similar platforms.<br>Comfortable operating in a global or multi‑regional environment.<br>Ability to balance strategic thinking with hands‑on operational leadership.<br>Ideal Fit Has led HR service delivery in a shared services model.<br>Enjoys building structure, governance, and scalable processes.<br>Is confident influencing COEs, regional HR, and technology partners.<br>Can lead a small team while also driving global initiatives.<br>Job Reference <br>EEO Statement At C&C Search, diversity, equity and inclusion are at the core of who we are and how we operate. We commit to fostering a culture of inclusion and belonging, ensuring that our work in recruitment and development reflects our communities and provides a fairer society.<br>#J-18808-Ljbffr Salary: GBP 110000 - 110000 per year Experience: 8 years required

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