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Accessibility Solutions Specialist (Org Wide) (Home-Based)

June 2, 2026

Description We're growing - join our award winning culture as we serve members in your area! Under the general supervision of the Service Utilization Supervisor, the Accessibility Solutions Specialist supports interdisciplinary team (IDT) staff in assessing and determining appropriate utilization of adaptive and durable medical equipment and disposable medical supplies. This position is responsible to support IDT staff in promoting the overall well-being of the members LCI serves by providing high quality, cost-effective, person-centered, outcome-based care in accordance with LCI policy and procedures, and Department of Health Services (DHS) Family Care contract requirements. Essential Competencies:<ul><li>Ensure adherence to DHS contract requirements through internal policy, procedure and best practice development and implementation. </li><li>Participate in utilization review and quality improvement processes.</li><li>Coordinate payor requirements (Private Insurance, Medicare, Medicaid/Family Care). Timely and accurately complete documentation.</li><li>Conduct a functional assessment of the member including the environment to identify risks and opportunities to improve and/or maintain health, safety, and independence in the most integrated setting.</li><li>Gather and evaluate information that leads to sound, smart decisions.</li><li>Utilize subject matter expertise and evidenced-based practice guidelines to impact the care plan and identify treatment plan alternatives</li><li>Educate IDT staff on Medicare and Medicaid requirements for general DME/DMS.</li><li>Works in partnership with others to develop and maintain cost-effective service authorization practices, implement quality improvement initiatives, conduct utilization review, and review the effectiveness of service coordination policies and procedures to ensure effective delivery of the Family Care benefit.</li><li>Respect other opinions and concerns and value diversity in thought and action.</li><li>Exhibit maturity, resiliency and sound judgement when dealing with organizational challenges.</li><li>Demonstrate emotions appropriate to the situation and continue to perform steadily and effectively.</li><li>Respond constructively to emotional situations, high pressure, and conflict.</li><li>Liaison with community and provider stakeholders as needed to develop and strengthen our service delivery outcomes and sustainability, simultaneously. </li><li>Engage the IDT staff, the member, his/her support system, and the primary care provider or specialist in the decision-making and care planning process.</li><li>Collaborate with the selected vendor to procure the most effective and cost-effective DME or adaptive aid service/support based on the member’s needs.</li><li>Review the member record and evaluate the impact of this information on the assessment and care planning process specific to the member’s potential need for specialty equipment and/or home/vehicle modifications.</li><li>Uphold the guiding principles of the organization, lead by example, and hold each other and all staff accountable.</li><li>Produce results through timely decision making and strategic implementation and evaluation of programs and policies.</li></ul>Requirements<ul><li>Associate degree in Occupational or Physical Therapy, Kinesiology, Nursing, Rehabilitation Science, a related field, or equivalent combination of education and experience (includes knowledge, skills, and abilities).</li><li>Minimum of two (2) years clinical experience in acute or long term care setting, Rehabilitation setting, home health care, or other relevant environment.</li><li>Demonstrates proficiency in applying the Family Care principles and Resource Allocation Decision process to practice.</li><li>Knowledge of Medicare and Medicaid reimbursement related to DME/DMS highly desired.</li><li>Excellent verbal and written communication; communicates with internal and external partners respectfully and effectively.</li><li>Proficiency in use of Microsoft Office (Excel, PowerPoint, and Word).</li><li>Attention to detail, adaptable and the ability to critically think in a fast-paced environment.</li><li>Ability to access members’ homes which are not required to comply with the ADA regulations.</li><li>Ability to lift up to 25 lbs. </li><li>Current driver’s license, acceptable driving record and proof of adequate insurance required. </li></ul>------------------------------------------------------------------------------------------------- Lakeland Care is a Wisconsin-based non-profit organization that focuses on creating a world we all want to live in. With long-standing roots as a managed care organization (MCO), we provide long-term care services to eligible elders and individuals with physical and intellectual or developmental disabilities. Currently we serve members in 22 counties and have 11 offices throughout the Central to North East region of Wisconsin. Our MissionEmpowering individuals. Strengthening communities. Inspiring futures. Our VisionTo create a world we all want to live in. Our Core ValuesKindness – We believe kindness is always possible and that no compassionate act is ever wasted.Inclusion – We believe that open hearts and open minds are the only path to a brighter future.Trust – We believe that honesty is still in style and that promises still have power. We are an equal employment opportunity employer functioning under an Affirmative Action Plan. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We are an organization that participates in E-Verify.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...